FAQ

Our goal is to resolve issues quickly and keep your production running smoothly.

Does Finamac sell spare parts?

Yes. We provide original spare parts for all machine models, as well as pre-assembled kits specific to each machine.

This ensures your production never stops due to lack of parts.
Please contact our sales department to request spare parts.

What should I do when my Pro16 displays “CON”?

The “CON” message indicates a lack of water in the condenser. This is not a machine failure but a signal that an external factor is preventing proper operation.

Possible causes include:

  • Cooling tower turned off – Turn the tower back on.
  • No water in the piping – Check if the pump is on, verify the rotation direction, and ensure pipes or hoses are not blocked or bent.
  • Dirty tower or water blockage – Clean the tower and check if the feed valve is closed or if something is blocking water flow from the reservoir to the pump.
  • Incorrect hose connections – The condenser water outlet must connect to the tower water inlet, and the condenser water inlet must connect to the tower water outlet.

  • Insufficient tower capacity – Contact the tower supplier to verify if a higher-capacity tower is required.

No products found
Use fewer filters or remove all